Business Accelerator Terms and Conditions

AGREEMENT

Between us/we, The Site Shed and you.

SUMMARY

We will always do our best to fulfil your needs and meet your goals, but sometimes it’s best to have a few things written down so that we both know what’s what, who should do what and what happens if stuff goes wrong. In this contract, you won’t find complicated legal terms or long passages of unreadable text. We have no desire to trick you into signing something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.

IN SHORT

You are purchasing The Site Shed’s Business Accelerator program as an exclusive offer that has been provided to you. Of course, it’s a little more complicated, but we’ll get to that.

WHAT DO BOTH PARTIES AGREE TO DO?

As our customer, you have the power and ability to enter into this contract on behalf of your company. You agree to provide us with everything that we’ll need to complete the project when we need it and in the format we ask for. You agree to review our work, provide feedback and approval in a timely manner. Deadlines work two ways and you’ll also be bound by any dates that we set together. You also agree to stick to the payment schedule set out at the end of this contract.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way, we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this, we’ll also maintain the confidentiality of any information that you give us.

GETTING DOWN TO THE NITTY GRITTY

Website related

Business websites will be created using the Divi theme by Elegant Themes. It will be designed and customised to your business accordingly.
Structural design parameters may exist within the platform itself, however, for the better part, there are very little limitations. This is one of the reasons we love to use Divi.
Most limitations can be overcome (sometimes at a ‘development’ cost), however in the instance that it’s not possible, we cannot be held responsible.
If we are designing your application we’ll create designs for the look-and-feel, layout and functionality of your website. This contract includes one main design plus the opportunity for you to make up to two rounds of revisions. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at our standard design rates.

HTML and CSS Layout Templates

If the project includes HTML markup and CSS templates, we’ll develop these using valid HTML and CSS code. The landscape of web browsers and devices changes regularly and our approach is to look forward, not back. With that in mind, we will test all our markup and CSS in current versions of all major desktop browsers to ensure that we make the most of them. Users of older or less capable browsers or devices will experience a design that is appropriate to the capabilities of their software.

Landing/Squeeze pages and third party applications.

Landing pages (aka squeeze pages and splash pages) are built and designed using technology that we deem to be the best fit for the customer at the time. Likewise any technology, or programs that we choose to use on your behalf are what we deem to be the best solution for your company at the time.

Some of the programs include but are not limited to, Divi, Lead Pages, Click Funnels, Active Campaign, MailChimp and Zapier. Many of these programs have licences that work on a subscription based model. It is the responsibility of you as the client to manage any accounts that have been set up in your favour.

Some of these may include subscription models, annual payments, one off payments, or other payment structures. Please advise that failure to keep your subscriptions current may result in campaigns not being able to be run. This is up to you as the client to maintain your account and keep it current.

We take no responsibility for third party application service problems or failure. We will work within reason on your behalf to find a solution if a problem occurs, however we have no association or influence with these organisations.

Support of these programs will be specific to the internal processes they follow, not ours.

Paid marketing and lead generation platforms

In most cases, we will use lead generation programs such as Facebook, or Google to aid the lead generation process.

We do not control any of these programs and we have no say in any of their variables. Variables like (but not limited to); cost per click, analytics, targeting, algorithm updates, etc.

Although we are constantly refining our knowledge and teachings, while adhering to the current best practices, we take no responsibility for any repercussions (including loss of income) that may arise as a result of anything to do with these platforms.

Campaigns that we set up and run on behalf of our clients are done so with the best intentions and the best information that we have available to us at the time. We can’t guarantee the outcome of any campaign and we take no responsibility for any associated costs, be that setup fees, management fees, or marketing budget.

Text Content

Please advise that copywriting on this website provided by us with the intention of yourselves taking what is currently existing and modifying it accordingly to suit your organisation and language style.

Please advise that any content that we have placed on your site, or any content that has been saved as a place holder for your contribution has been done so as a convenience to you and it is your responsibility to review and pick up on changes that need to be made within your two revision chances.
Errors that are picked up on once the website is live are not our responsibility and can either be attended to by us as a potential cost or can be fixed by yourselves as you will have full access to do so.

Copywriting

Copywriting is a service that we offer in order to best communicate the services and skills of our clients to their market. Although we do a lot of copywriting on behalf of our clients, we are human and we occasionally make mistakes.

It is the clients’ responsibility to approve and check the work that has been done prior to it going live.

Education

Information that we teach our clients is based off real world experience and the knowledge that we have developed over the years in the industry. The processes that we follow have been refined to deliver the best possible solution at the time of its creation.

Although we are very satisfied with the solutions we deliver, we are always looking to improve and optimise. This means that from time to time, teachings, tools and technology will change to suit.

The information that we teach is to our knowledge, the best available and the most applicable at the time. Likewise, the technology, tools and programs that we use are the best suited to your business at the time of set up.

For this reason, we advise that you take the information that you learn on board as general information and that you use your own research and resources to make informed decisions.

Although we are extremely active in keeping information current, we take no responsibility for repercussions that may arise as a result of content that may have been revised or content that is due for revision.

Photographs & Video

If possible, we prefer that you supply us with good quality photographs, images and videos in digital format. If you do not have images, we will purchase stock photographs on your behalf that best reflect the application to which they’re being applied.
We take no responsibility for any copyright, trademark, or conflict of interest that may arise as a result of any photos, images, copy, or video that may appear on your website at any stage. More on this below in the copyright section.
We advise that stock images are replaced by your own where applicable.

Changes and Revisions

We know from plenty of experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your first idea about how something should look, or how it might work. We don’t want to limit either your options or your opportunities to change your mind.

The estimate/quotation prices at the beginning of this document are based on the amount of work we estimate we’ll need to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages or templates or even add new functionality, that won’t be a problem. However, you will be charged accordingly and these additional costs will need to be agreed to before the extra work commences.

This additional work will affect deadlines and they will be moved accordingly. We’ll be up front about all of this if and when it happens to make sure we’re all on the same page before proceeding. We may also ask you to put requests in writing so we can keep track of changes.

If the nature or functions of the project change significantly throughout the process, we reserve the right to deem the current project cancelled. At this point, you will pay us in full for all the work we have done and may commission us to complete the new project based on the new requirements. This will require a new quote and contract.

Technical Support

If you are part of our managed support and hosting plan, you are welcome to contact our support at any time via  [email protected]. Support tickets will be attended to during Monday to Friday (AEST) during business hours, excluding holidays. Average response time to support is within 48hrs.
If your request is not within the boundaries of our managed support and hosting plan, or if you do not subscribe to it, your request may incur charges.

Legal stuff

We’re only human, therefore we can’t guarantee that our work will always be error-free. We won’t be held liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate any program, website, or any other webpages, even if you have advised us of the possibilities of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Phew!

Copyrights

You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the website are either owned by your good selves or that you have permission to use them.

You own the graphics and other visual elements that we create for you for this project. You also own text content, photographs and other data you provided or was provided for you unless you have the written permission of another owner. We own the markup, CSS and other code and we license it to you for use on only this project. We love to show off our work and share what we have learned with other people, so we reserve the right to display and link to your completed project as part of our portfolio and to write about the project on websites, in magazine articles and in books about web design.

We own the markup, CSS and other code and we license it to you for use on only this project. We love to show off our work and share what we have learned with other people, so we reserve the right to display and link to your completed project as part of our portfolio and to write about the project on websites, in magazine articles and in books about web design.

Payment

Initial Payment
The first step for a new Business Accelerator client is to accept the proposal, by which you are agreeing to these terms and conditions. You’ll be asked to fill out some personal details and make a payment. This amount needs to be settled prior to any work commencing.
Once payment is received, our team will check the details and if everything is in order, you’ll be given access to the program.

Guarantee
We offer a 100% 30 day money back guarantee based on the following conditions.
The program is accountability based. We’re there to guide, assist and implement, however you have a responsibility to take action.
If by day 30, you have not completed module two, your refund is void.
If you have completed module two within 30 days and you not made a sale, you have the option to redeem your refund.

BUT WHERE’S ALL THE HORRIBLE SMALL PRINT?

Just like a parking ticket, you can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place. Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of the courts of New South Wales, Australia.

By making your payment, you agree to these terms and conditions.